Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Restocking Fee: €0.00 — we do not charge a restocking fee on approved returns.
Return Shipping: We cover the cost of return postage. Once your return is accepted, we'll send you a prepaid return shipping label.
To start a return, you can contact us at info@bynolaire.com.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Warehouse Address:
Building 4, 4th Floor, 58 Baiye Road
Dongguan, Guangdong
523000
China
You can always contact us for any return question at info@bynolaire.com.
Lifetime Color Warranty — Nolaire Jewelry
Every eligible Nolaire jewellery piece is covered by our Lifetime Color Warranty. Our jewellery is designed for daily wear, and we stand behind the lasting colour of every piece.
If the colour fades or loses its finish during normal use, we will replace your item with a brand-new NOLAIRE piece free of charge.
How to request a warranty replacement:
- Contact us at info@bynolaire.com with your order number.
- Include a clear photo showing the colour issue.
- Once approved, we will arrange a replacement.
The Lifetime Color Warranty covers colour loss under normal wear. It does not cover lost items, accidental damage, misuse, or unauthorized alterations.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days, with no restocking fee deducted. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@bynolaire.com.